Digital Delivery & Service Policy
ASAD FX sells digital software, plugins, presets, templates, and creative assets. We do not ship physical products.
01Digital Delivery
After a successful payment has been confirmed, customers may receive:
- Product download instructions
- A license key or license information
- Access to the purchased product
- Installation instructions
- Other information required to use the product
Delivery may be provided by email, customer account, download page, or another digital delivery method.
02Delivery Time
Digital products are normally delivered after successful payment confirmation. In some cases, payment verification or fraud/security checks may delay delivery.
If you do not receive your purchase information, contact us:
03Email Address
Customers are responsible for providing an accurate and accessible email address during checkout. ASAD FX is not responsible for delivery problems caused by:
- Incorrect email addresses
- Full inboxes
- Spam/junk filtering
- Customer email-provider restrictions
- Customer inability to access their email account
04Product Updates
Where a product includes future updates, eligible customers may receive updates according to the plan purchased. For ASAD FX plans that include ongoing updates, new compatible files, assets, improvements, and supported product updates may be released periodically. The exact availability of updates depends on the purchased plan.
05No Physical Shipping
ASAD FX products are entirely digital. No physical item will be shipped to the customer.
06Technical Support
Customers can contact ASAD FX for installation, compatibility, and technical support related to purchased products.
Didn't receive your product or need delivery help?